Refund policy

We have a 14‑day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition you received it
Unworn or unused
In its original packaging
Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at info@daintydiana.com with your order number and reason for return.

Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@daintydiana.com so we can evaluate the issue and make it right.

Non‑Returnable Items

Certain items are not eligible for return, including:

Sale items
Gift cards
Custom or personalized items

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a replacement is to return the original item (if approved) and place a new order once the return is accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at info@daintydiana.com